Outpatients' Satisfaction on Healthcare Services of a Medical College Hospital in Dhaka

DOI: https://doi.org/10.47648/zhswmcj.2023.v0501.05

Md. Moinul Islam1 , Mohima Benojir Hoque2 , Mubashira Binta Alam3 , Ashrafun Nahar4 , Nigar Ferdousi5 , Mohammad Nurunnabi6


Background: Patient satisfaction is an effective metric for determining the quality of healthcare services. It serves as concrete proof of the administration's ability to effectively provide healthcare services in hospital settings.
Methods: A hospital-based cross-sectional study was carried out to assess the levels of outpatient satisfaction regarding healthcare services among the 137 patients in the purposively selected a tertiary level hospital located in Dhaka, Bangladesh.
Results: The mean age of the outpatient was 29.6+/-13.2 years and more than half (55.5%) from the age groups 18-25 years. The majority of the participants were literate (93.6%) and about half of the patients (48.9%) were students. The mean of the monthly household income was 26109.5+/-18804.6 BDT. The levels of patient satisfaction regarding the hospital, more than two-thirds of the patients (78.2%) were satisfied. The patient satisfaction was statistically significant with the patient's age group, gender, education and occupation (P<0.05). The levels of satisfaction were satisfactory among the age group 41-65 years (53.6%), males (48.8%), illiterate (55.6%) and homemakers (60.0%).
Conclusion: The study findings rendering that most of the patient's satisfaction level was satisfactory. It is necessary to monitor progress continuously in order to determine how sustainable it is.

Keywords: Patient's satisfaction, Medical college hospital, OPD, Bangladesh

  1. Medical Officer

    Dhaka Central International Medical College Hospital, Dhaka

  2. Lecturer, Department of Public Health

    ASA University, Dhaka

  3. Upazila Health and Family Planning Officer (UH&FPO)

    Gazaria Upazila Health Complex, Munshiganj

  4. Quality Control Manager

    Quality Control Laboratory Unit, Institute of Public Health (IPH), Dhaka

  5. Medical Officer

    Monitoring Cell, Health Service Division, Ministry of Health and Family Welfare, Dhaka

  6. Assistant Professor

    Department of Community Medicine, Sylhet Women's Medical College, Sylhet

Volume 5, Number 1, January 2023
Page: 22-27